Shipping policy

We are proud to offer free shipping for orders of USD 250 or above. For orders below USD 250, a flat fee of USD 30 will be applied.

We use world-class courier companies like FedEx to ship products. Unfortunately, we cannot deliver orders to PO boxes and military addresses.

We strive to fulfill your order from our warehouse within 1 to 2 business days of receiving an order. If the order is placed over the weekend, we will process shipment on the next weekday.

Shipping times are calculated once the order has been fulfilled, not once the order has been placed. It normally takes 2 to 3 days for an order to reach most East Asian countries and North America, and 4 to 7 days for other parts of the world.

You will receive a tracking number in the confirmation email sent at shipment.

We ship on a DDP (Delivery Duty Paid) basis, which means that all customs duties are included in the product price. There may be instances in which additional taxes need to be paid. Any such additional taxes will be calculated according to your specific address and itemized at checkout.

For any shipping inquiries or if you encounter any customs issues, don’t hesitate to contact us at bigjohn@lingble.com. You can also chat with us live or leave us your email and a message via the “Chat with us” button found at the bottom right-hand side of the page.

Please note that we have no control over customs authorities in your country, which may from time to time delay the delivery of a package or, in rare situations, request additional information or fees (via SMS or email). We will do our best to assist you with any customs issues. Just reach out to us! We recommend you respond in a timely manner to avoid the shipment being returned to us. In such cases, you agree that you shall bear any return costs and reshipment costs. For more information, please refer to our Terms and Conditions.

Shipments to India

In order to comply with Indian customs regulations, for all shipments into India, we will need the recipient to provide all required KYC (know-your-customer) documents (including government-issued identification documents and address proof) to customs for clearance.

Please ensure the recipient’s name and delivery address match the details on their personal ID during checkout.

After placing your order, please kindly reach out to our customer support via live chat. We will send you an email with detailed information regarding the KYC documents required and assist you with customs clearance.

For more inquiries about KYC, please refer to the following links:
DHL: https://www.dhlindia-kyc.com/forms/faq.aspx
FedEx: https://kyc.fedex.com/#/app-faq/0

Shipping Coverage

We currently ship to 39 countries. If your country is not listed, please contact us through our Contact Page.