[Notice] Year-End & New Year Shipping Schedule
Thank you for shopping at the BIG JOHN Official Online Store.
Please be informed of our order processing and shipping schedule during the upcoming year-end and New Year holiday period.
■ Orders
Orders can be placed as usual throughout the holiday period.
■ Holiday Closure
Our office will be closed during the following period:
Saturday, December 27, 2025 – Sunday, January 4, 2026
During this time, the following services will be temporarily unavailable:
- Customer inquiries and support
- Order modifications or cancellations
- Email responses
We will resume regular operations from Monday, January 5, 2026.
■ Shipping Schedule
- Orders placed by 9:00 AM (JST) on Friday, December 26, 2025: Will be shipped within the year.
- Orders placed after this time: Will be shipped starting from Monday, January 5, 2026, in the order received.
*Please note that for bank transfers or convenience store payments, shipping will only proceed once payment is confirmed.
*If you have requested hemming services, shipping may be slightly delayed. Thank you for your understanding.
■ Customer Support
Inquiries received during the closure period will be responded to sequentially from January 5, 2026.
We apologize for any inconvenience this may cause and greatly appreciate your kind understanding and continued support.
Wishing you a peaceful season and a wonderful start to the new year.
We look forward to serving you again soon.