We accept returns or exchanges only for items that are defective or damaged. We do not accommodate returns or exchanges due to customer convenience. To qualify for a return or exchange, items must be in their original condition: unworn, unwashed, and with all tags attached. Please note that items marked as final sale, as well as apothecary, beauty, swimwear, undergarments, and all sale items—including those purchased with a promotional code—are considered final sale and cannot be returned or exchanged.

If you receive a defective or damaged item, we urge you to contact us at within 5 days of receiving your order to obtain a Return Authorization Number (RA#). We require the defective or damaged item to be returned within 5 days of issuing the RA#. Returns for defective or damaged items that do not meet this 5-day requirement will be considered final, and no exchange or store credit will be provided.

Please be aware that when returning a defective or damaged item, you will be responsible for the cost of returning the package to BIG JOHN, including any original shipping charges, duties, taxes, and customs charges incurred on both the original and return shipments.

Please send your return, along with the original receipt, to the following address, including the RA# provided:

ATTN: Returns RA#______
4-11-31 Kojima Tanokuchi, Kurashiki-shi, Okayama 711-0903, Japan

Upon receipt and verification of the defective or damaged item, we will process an exchange or offer store credit, based on availability. We reserve the right to reject any returns or exchanges that do not meet these conditions. Rejected returns will be sent back to the customer at their expense, and no refund or store credit will be issued.

Additionally, please note that we are unable to refund any customs duties incurred on the original or return shipments at the time of receipt. We recommend contacting your local customs office for more information.

Furthermore, customers will be responsible for all shipping charges incurred due to size exchanges made for personal preference.