We will gladly accept returns/exchanges for store credit on any items (except items which are final sale) that are in their original condition (unworn, unwashed and with all tags attached). Shoes will be accepted only if returned in their original, undamaged shoe box or bag.

We do not accept returns on all apothecary, beauty, swimwear, undergarments and ALL SALE ITEMS, INCLUDING THOSE PURCHASED WITH A PROMOTIONAL CODE, ARE FINAL SALE.

Please email : within 5 days of receiving your order and we will issue you a Return Authorization Number (RA#). We require that your item is returned within 5 days of receiving your RA#. Please note that all returns that do not meet the 5 day requirement for requesting a RA# will only be considered your sales final and no exchange will be given.

If you decide to exchange an item(s) to BIG JOHN, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to BIG JOHN.

Please mail your return with the original receipt to the following address:

ATTN: Returns
4-11-31 Kojima tanokuchi, Kurashiki-shi, Okayama 711-0903

Upon acceptance of merchandise for exchange, the new item will be shipped upon availability.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted.